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Click and collect for your customers convenience

Click and collect transactions accounted for more than a tenth of all ecommerce sales in 2011 and this trend is expected to continue in 2012 as customers value convenient collections. Working with major UK retailers Duo developed a packaging solution to take the customers order seamlessly from fulfillment house, to store, to the customers home. Demand for this product exceeded expectations and we have seen a dramatic increase in orders for this product since 2010.

Click and collect packaging is a hybrid of a mailing bag and a store carrier bag to satisfy a dual purpose.

To enhance the click and collect process for the customer experience and streamline in-house processes we have listed our top tips when developing your click and collect packaging:

- Use a different colour base packaging to help the fulfillment house and in-store staff distinguish between click and collect and mail order products.

-  A customer may want to check their order before leaving the store so add a double glue strip to enable them to open their package and then re-seal it again to secure the contents.

- Add a lateral weld with a punch out handle to enable the customer to carry their click and collect item as a store bag for ease whilst they shop.

- And most importantly, brand your packaging! Your click and collect packaging is perfect to increase awareness of your brand and your click and collect service to the rest of the high street.

If you are about to launch a click and collect service and would like to discuss your packaging with Duo please complete our online form and one of our sales team will be in touch. Alternatively feel free to call Duo today on 0161 203 5767.

Published: 15/03/2012

Did you know?

Duo's current capacity can produce over 125 million branded glue strip bags – a figure that is always increasing as investment is made in the latest technologies.

Discover the DUO difference for yourself,
call us on 0161 203 5767 or email enquiries@duo-uk.co.uk

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