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Duo secures new contract with ChicBaby.com

Duo UK has won a contract with London-based ChicBaby.com to produce branded packaging for the online retailer's shipment of baby and maternity goods, which will be shipped to over 30 countries around the world.

Duo UK was chosen following a client recommendation. The contract will see Duo provide branded polythene packaging for the premium online children's wear retailer's postal orders, both in the UK and overseas.

Ash Huzenlaub, chief executive officer of ChicBaby.com, said: "We have made a considerable capital and time investment over the past year implementing plans for the launch of ChicBaby.com. As a new company, you really cannot drop the ball when it comes to the most important aspect of ecommerce and that is the customer engagement experience. When our first customers receive their shipment from ChicBaby.com, we want them to know it from the moment it gets to their door.

"We chose Duo UK because they were highly recommended by one of the world's largest ecommerce fashion companies. The speed at which Duo responded to our enquiry, coupled with the quality of communication and design spec made us realise this was a partner we could work with long term as we grow."

Duo has produced a quality branded dual-strip returnable mailing bag for ChicBaby.com which will help customers process returns efficiently. The bags manufactured by Duo also enable customers to participate in ChicBaby.com's innovative "Give&Get Global Clothing Drive". This is a program that enables customers to refill the shipping bags with clothes that no longer fit their children and ship them to a partner charity in their own country.

Huzenlaub said: "ChicBaby.com's Give&Get Global Clothing Drive is a central focus of our company and it is only through Duo's dual strip reusable mailing bag that this program is able to function. Within each order, we provide a shipping label for a partner charity that is country specific to our customer. As Duo's bag is so easy to reuse, recycling the bag for this purpose further enhances our customers' experience and they feel great for participating in the program."

Duo UK managing director, David Brimelow, said: "We know from our research that branded packaging is the best option for customer engagement and satisfaction  so we're always keen to support those brands who  recognise this and want to offer branded packaging to customers from day one.  We then proactively work with these customers to ensure their packaging requires are met as their product range changes and their business grows.

"Our clients value our advice on logistical and budgetary issues but also on brand positioning - for online only retailers like ChicBaby.com, branded packaging is the only physical interaction customers have with a brand so they instinctively know it is important. This instinct is backed by research that shows that 70% view the packaging their goods arrive in as integral to the shopping experience.

"We're delighted to be working with ChicBaby.com and helping them to deliver the best online shopping experience to customers in over 30 countries including the UK, EU, Australia, New Zealand, Canada, and the USA."

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Published: 26/05/2014

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