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Duo UK bolsters customer experience with 'duo' investment

Duo UK has invested £50,000 in a customer online ordering e-portal and appointed a new transport provider as it continues to bolster its customer experience provisions.

The e-portal means Duo UK's customers, which include JD Williams, Tesco and Landsend will now be able to complete their packaging orders from their PC, tablet or phones at any time of day.

The online order facility is designed to give customers instant access to the information they need to effectively manage their business.

In addition, Duo UK has appointed Walkers Transport to manage all its UK wide distribution requirements. Operating a fleet of over 90 vehicles from its sites in Manchester and Leeds; Walkers Transport are well positioned to not only meet the demands of Duo UK but also to integrate seamlessly with the launch of the new ePortal.

The ePortal will be released is due to launch in January which will include a stock management tool to manage product usage and aid stock planning, review product history, plus track and trace deliveries.

Anthony Brimelow, commercial director at Duo UK said: "We wanted to bring the B2C online customer order experience into the B2B world, and working with some of the UK's biggest online retailers who have incredibly sophisticated ecommerce websites, we knew we had to impress.

"We carried out an in-depth immersion research phase with some of our biggest retail customers during which we learned how they operate and how we can truly add value.

"We've had feedback from some of our high profile retail clients who have said that using the ePortal was just like completing their Asda shop which is exactly the experience we set out to achieve."

Mark Fletcher, commercial director at Walkers added: "We are extremely proud to be working in partnership with Duo UK and being an integral part of delivering a new and refreshing experience for its customers."






Published: 04/01/2017

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