• Terms & Conditions

    Here you’ll find the legal bits plus helpful information about our site and our warehouse locations.

    Sale and Supply



    Version 300710

    1 Order and Acceptance

    2 Estimates and Prices

    3 Payment

    4 Delivery

    5 Transfer of Property

    6 Intellectual Property Rights

    7 Warranties

    8 Limitations of Liability

    9 Degradable Film

    10 Indemnity

    11 Default and Insolvency or the Customer

    12 Assignment

    13 Force Majeure

    14 Severability

    15 Entire Agreement

    16 Waiver

    17 Notices

    18 Confidentiality

    19 Other Provisions

    20 Law



    In these terms and conditions (“Conditions”) the following words and expressions shall have the following meanings:-

    the Goods: means any item of whatsoever nature or part there of or service which is to be sold or supplied by the Company including any labelling and packaging as described in the order;

    the Customer or the Buyer: means the person named in the order who buys or has agreed to buy the Goods;

    the Company or the Seller: means Duo Plastics Ltd, registered number 2260922 whose registered office is at Vickers Street, Miles Platting, Manchester, M40 8PU.


    1.1 All orders placed by the Customer shall specify the names of the Goods, the quantity required and the preferred delivery date.

    1.2 The Company contracts for the sale of the Goods subject to these Conditions only. Any other terms and conditions (including but not limited to those in the Customer’s order or enquiries) inconsistent with these Conditions shall be of no effect subject to clause 1.3 below.

    1.3 Any modification to these Conditions will be binding only if it is evidenced in writing signed by a director of the Company and the Customer and such evidence contains a specific reference to these Conditions being modified.

    1.4 If the Company does agree to the Customer cancelling a contract of order (other than as a result of the Company’s breach or negligence) it shall be a condition of that consent that the Customer will reimburse the Company in respect of all losses and expenses suffered by the Company arising out of or in connection with such cancellation.

    1.5 The Company shall be entitled in its absolute discretion to accept or reject any order received from the Customer and from time to time to extend or discontinue the range of the Goods or any part thereof prior to the acceptance of any order, provided that the Company shall promptly notify the Customer of any such acceptance, rejection, extension or discontinuance.


    2.1 Unless otherwise stated in writing, the prices estimated or quoted by the Company are exclusive of VAT and other applicable taxes, duties or levies of any kind whatsoever, all of which are payable by the Customer in addition to the price.

    2.2 Prices are based on, inter alia, the cost of materials, labour, transport, import duties and levies, currency exchange rates and statutory obligations ruling at the date of the Company’s acceptance of the Customer’s order but are subject to amendment by the Seller on or at any time after acceptance to meet any rise in costs and if, before delivery, there occurs any increase, for any reason in the cost to the Company of supplying the Goods, (including (without limitation) a change to any of the above matters) or in the event that the Company agrees to the Customer modifying the terms of any contract to which these Conditions apply, the Company shall be entitled to adjust the price of the Goods by a reasonable amount to take account .

    2.3 The price to be paid by the Customer for the Goods may be adjusted by the Company in its absolute discretion (which discretion shall not be subject to review) at any time prior to the acceptance of the Customer’s order upon notice being given by the Company to the Customer.

    2.4 In addition to the price quoted for the Customer order, the Customer agrees to pay for any excess quantity of Goods supplied up to a maximum excess of +/- 10% of the order quantity stated at the quoted price, unless otherwise acknowledged in writing on the quotation.

    2.5 The Seller shall be entitled to charge VAT payable whether or not included on the quotation or invoice.

    2.6 Where the Buyer supplies materials, adequate quantities shall be supplied to cover spoilage.

    2.7 Unless Artwork and/or Printing Plates are fully charged they remain the property of the Seller. All designs submitted by the Seller remain the Seller’s copyright.

    2.8 Printing stereos will only be held for a maximum of 4 years and will be destroyed if not used within 4 years.

    2.9 The Seller’s decision on all matters relating to the settlement of claims shall be final and the Seller may at his option either replace any goods which he finds to be faulty or pay or allow to the Buyer a reasonable sum not exceeding in any event the invoice value of the faulty goods. Complaints in respect of alleged faulty goods shall not be a ground for withholding payment by the Buyer of his accounts and shall not give any right of set-off against payments due from the Buyer to the Seller.


    3.1 The time of payment shall be of the essence of any contract to which these Conditions apply. Unless otherwise expressly stated, payment shall be due on or before the last day of the month following the date of invoice. Such payments shall be made by the Customer in such currency as shall be agreed between the parties by bank transfer to such bank account as the Company may from time to time notify in writing to the Customer.

    3.2 Without prejudice to any other rights the Company may have, failure to pay the price or part thereof or other monies payable by the Customer pursuant to these Conditions shall entitle the Company, at the Company’s sole discretion, to charge in addition to any monies due here under interest on the outstanding amount at the statutory rate per annum of 8 per cent above the base rate from time to time of the Company’s bankers calculated on a daily basis from the date the payment became due until the date payment is made.

    3.3 The Company may at its discretion, require full or partial payment of the quoted price of the Goods plus any appropriate additional charges or the provision of security for payment in respect of the same by the Customer in a form acceptable to the Company.


    4.1 Where goods are sold “Ex works”, delivery occurs and the risk in the goods shall pass at the time of collection from the Company’s premises in accordance with these Conditions unless otherwise agreed in writing by the Company. Although dates for collection are given in good faith, these are indicative only and time shall not be of the essence. The Company will make all reasonable efforts to notify the Customer wherever possible if the time of collection is delayed.

    4.2 Where goods are sold “Delivered Duty Unpaid”, the delivery occurs and the risk in the goods passes at the time the goods are delivered onto the Customer’s premises. The Company shall use reasonable efforts to deliver orders as soon as reasonably practicable in accordance with the agreed delivery date and to inform the Customer if there may be any delays in delivery of the Goods and, wherever possible, the reasons for and the anticipated length of the delay.

    4.3 If the Company is unable to deliver the Goods or any part thereof by the agreed delivery date the Company shall not be liable to the Customer for any delay caused as a result of the failure to deliver, provided that if the Company fails to deliver the Goods within 6 weeks, the Customer shall have the right to terminate the contract and receive a refund of all monies paid to the Company in respect of the Goods to be delivered pursuant to that contract.

    4.4 The Customer shall accept delivery of the Goods at the agreed time and point of delivery in accordance with these Conditions and the Customer shall reimburse the Company for any costs or expenses (including, without limitation, any re-delivery and storage costs) incurred by the Company as a result of the Customer failing to accept delivery or failing to provide the Company with such instructions and/or documentation as it shall require in order to effect delivery of the Goods.

    4.5 The Customer agrees to inspect the Goods upon delivery and inform the Company in writing if the Goods or any part thereof is delivered in a damaged or defective state or of any shortfall or omission in any delivery within 7 days of delivery. Any shortfall in the quantity of the Goods delivered or any omission from that stated in any contract to which these Conditions apply shall not give rise to a right to claim damages for breach of contract solely as a result of such shortfall or omission but the Customer shall only be obliged to pay at the contract rate for the quantity of the Goods delivered.

    4.6 Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the Company to deliver any one of the instalments in accordance with the contract governing any order or any claim by the Customer in respect of any one or more instalments shall not entitle the Customer to treat any other contract with the Company as repudiated.

    4.7 Failure on the part of the Seller to deliver within the time stated shall not entitle the Buyer to any claim upon the Seller by reason of such failure. The Seller will not accept cancellation if the goods are in the course of being manufactured or in transit.

    4.8 All Goods supplied by the Company shall be at the Customer’s risk immediately following delivery of the Goods to the Customer in accordance with Conditions 4.1 or 4.2. The Customer shall maintain appropriate insurance for the Goods that have been delivered against all usual risks and shall procure that the Company’s interest is noted on any relevant policy.


    5.1 All Goods supplied to the Customer or at the Customer’s direction shall remain the sole and absolute property of the Company, notwithstanding delivery and installation, until

    a) Payment in full for all the Goods has been received in cash or cleared funds by the Company; and

    b) All accounts due from the Customer to the Company have been paid in full,

    5.2 Until such time the Customer shall hold the Goods to the order of the Company until such time as the Company has been paid in full pursuant to Condition 3.1.

    5.3 The Customer shall ensure that all Goods are stored separately and in such a way as to be readily identifiable as the property of the Company and easily removable by the Company. The Customer shall ensure that the Goods are properly maintained in the condition in which they were delivered and shall make good any damage or deterioration.

    5.4 In the event of non-payment (in whole or in part) by the Customer by the due date the Company shall be entitled in addition to all other rights during normal business hours to enter upon any land or premises where the Goods may for the time being be and recover possession of the Goods or any part thereof. The Company may take such measures as may be reasonably necessary to enter such land or premises and remove the Goods.

    5.5 Even if property in the Goods may not have passed to the Customer, the Company may maintain an action for the price of the Goods once payment has become due to the Company, provided that property shall pass to the Customer once full payment pursuant to Condition 5.1 has been made to the Company.


    6.1 The Customer shall leave in position and not cover, deface or erase any notices or other marks (including without limitation serial numbers and notices that a trade mark, design, patent or copyright relating to the Goods is owned by the Company or a third party) which the Company may place on or affix to the Goods.

    6.2 The Customer shall not use any trademark of the Company on its notepaper or in any other way other than in relation to the Goods in respect of which the Customer has used such trademark. In particular, but without limitation, the Customer shall not in any of its stationery nor by any sign at its premises or otherwise indicate that it is in any way connected with the Company other than (if such be the case) that it is an authorised Customer of the Goods.

    6.3 The Customer acknowledges that all intellectual property rights in the Goods do and shall continue to belong to the Company and the Customer agrees that it will not infringe any of the Company’s intellectual property rights. In addition, the Customer agrees to notify the Company as soon as it becomes aware of any third party infringement of the Company’s intellectual property rights.


    7.1 The Company warrants to the Customer that all Goods delivered to the Customer will correspond in all material respects with the specification under which they were sold, subject always to the Company’s standard tolerances, which are for length and width ± 5%, for quantities ± 10% with ± 10% for colour work and for thickness ± 10%. Unless otherwise acknowledged.

    7.2 The Company makes no warranty to the Customer who is dealing as a distributor that the Goods will be fit for the purpose for which a third party customer might use them, specifically excluding any implied terms as to fitness for purpose under the Sale of Goods Act 1979. Such distributor agrees that it is its responsibility to ensure that the correct product is supplied to a third party for use and that the distributor shall be responsible for making such enquiries of the third party customer as are necessary so that the Goods which are not fit for a third party’s purpose are not sold.

    7.3 All samples, illustrations, colours, drawings and diagrams in the Company’s catalogues, trade literature and other published matter are of a generally informative nature and approximate only and are subject to change without notice and none of these shall form part of any contract or give rise to any independent or collateral liability of whatsoever nature on the part of the Company.

    7.4 There shall be no express or implied condition or warranty that the Goods supplied will exactly conform to the order and the Customer shall have no right to reject the Goods if they are substantially in accordance with the order or if the Customer can reasonably make use of the same.

    7.5 Recycled or re-granulated material is sold as sub-standard grade material. This grade is not suitable for food use or delicate articles. The company will not be held responsible for complaints arising from the use of this grade.


    8.1 Subject to the provisions of Condition 8.4, the liability of the Company in respect of any breach of the warranties given in Condition 7, or any defect in or failure of any Goods supplied, or any shortage in quantity of Goods (subject to clause 8.2), or for any loss, injury or damage attributable directly or indirectly thereto shall be limited to (at the Company’s option):-

    a) repairing defects or failures in the Goods or making good the Goods by replacement and delivering the repaired Goods to the Customer (at the Company’s expense), provided that the Company shall not be liable for the cost of any work or labour involved in fitting or refitting the Goods or any part thereof; or

    b) refunding any sums paid to the Company by the Customer for the Goods, provided that the Company is reasonably satisfied that such defects or failure arose solely from the faulty design of the Goods, defective materials or workmanship and that the Company shall not be liable in respect of defects to, or failure of, the Goods caused by misuse or neglect of the Customer, accident or wear and tear.

    8.2 If the Goods or any part thereof fails, is defective or does not comply with the warranties or if there is any shortfall in delivery in excess of a standard quantity variation of +/- 10% or a where expressly noted on the order acknowledgement of the quantity stated on the order:-

    a) the Customer shall notify the Company immediately in writing on discovery and in any case within 7 days of receipt of the Goods, setting out details of the problem, the Goods affected and the order number and shall take any measures which the Company reasonably requests to prevent further problems or to minimise the damage; and

    b) the Customer shall (if the Company so requests) return the Goods to the Company or its nominated representative (and the Company shall pay the reasonable costs of the return transport provided that it has been given prior notice of, and agreed to, such costs, such agreement not to be unreasonably withheld or delayed).

    8.3 Subject to Condition 8.6.(a), the Customer acknowledges that it has not relied on and shall not rely on any oral statement or representations made by the Company or by its employees, agents or servants and the Customer acknowledges that it has only and will only rely on written data and specifications provided by the Company.

    8.4 The Customer agrees that the Company shall not be liable:-

    a) for the cost of substitute Goods;

    b) for any indirect loss (other than any provided for in Condition 8.1);

    c) for any loss of production;

    d) for any loss of profit or goodwill suffered or incurred by the Customer or any third parties;

    e) for any costs, claims, expenses, loss or damage in excess of the contract price for the Goods;

    f) for any claim relating to the Goods or any part thereof, unless such claim is made within 7 days from delivery of the Goods;

    g) in respect of any alterations made to the Goods other than those made by the Company or its subcontractors;

    h) where the Goods have been combined with, or incorporated into, other goods;

    i) for any loss or damage arising from the Customer’s design error or the Customer choosing the Goods that are wrong or unsuitable for its purposes, save where the loss or damage arises solely out of the Company’s negligence.

    8.5 Except as otherwise provided in these Conditions, all representations, guarantees, undertakings, conditions or warranties, express or implied, in tort or contract, statutory or otherwise in relation to the Goods are hereby expressly excluded to the extent so permitted by law.

    8.6 For the avoidance of doubt, nothing in these Conditions shall exclude or restrict the Company’s liability:-

    a) for any fraudulent misrepresentation made to the Customer on which the Customer relied in entering into any contract made under these Conditions; or

    b) in relation to any mandatory (non-excludable) implied conditions as to title in the Goods; or

    c) to any person for death or personal injury to that person resulting from the Company’s negligence; or

    d) under the Consumer Protection Act 1987 (or any replacement or re-enactment thereof) to a person who has suffered damage (as defined therein) caused wholly or partly by a defect in the Goods or to a dependant or relative of such a person.

    8.7 The Customer acknowledges that:-

    a) the price of the Goods is based on the limitations of liability set out in this Condition 8 and it is open to the Customer to agree to pay a higher price on the basis that the Company accepts greater levels of liability or to enter into a similar contract with another supplier without this limitation;

    b) the Company has specifically notified it of the existence and extent of the limitation of liability and afforded it an opportunity of withdrawing from the contract after such notification, and this Agreement, including all the exclusions, has been fully negotiated;

    c) it is neither reasonable not practicable for the Company to be expected to be aware of any potential indirect losses which might arise from the supply of the Goods to the Customer or of all the end-uses to which the Goods will be put;

    d) the Company is unable to obtain insurance providing unlimited cover for its full potential liability to its clients and such insurance as is available to the Company is more expensive that insurance cover available to the Customer to cover loss or damage to the Customer, which insurance cover the Customer should or ought reasonably to maintain in any event.

    8.8 The Customer shall ensure that the Goods or any part thereof supplied to its customers are fit for any particular purpose for which the Goods are being bought, whether or not that purpose is one for which the Goods are commonly supplied. The Customer accepts that all risk shall lie with the Customer in respect of third party claims and shall release the Company from any liability in respect of implied warranties for fitness of purpose. The Customer shall limit its liability towards its customers to no greater extent than it has been limited by the Company under this Agreement. The Customer acknowledges that this clause is required because the Company will not be involved in the sale of the Goods to the Customer’s customers.


    9.1 The information we give is based on the results of tests carried out by the degradable masterbatch suppliers. We cannot accept any responsibility for the rate of degradation as this will vary depending on the conditions in which the film is exposed. A technical data sheet from the masterbatch suppliers can be forwarded upon request.


    10.1 The Customer shall (and shall ensure that any third party to whom the Goods or any part thereof may subsequently be supplied) comply with all instructions and recommendations of the Company in relation to the installation, storage, supply, maintenance and use of the Goods, and, except to the extent any of these are caused by the negligence of the Company, the Customer shall keep the Company fully and effectually indemnified against all costs, claims, demands, expenses and liabilities of whatsoever nature and wheresoever arising, including, without limitation, claims for expenses incurred and loss of profit which may be made against the Company or which the Company may sustain, pay or incur arising out of or in connection with the Customer’s failure so to comply and/or to ensure that any third party to whom any Goods have subsequently been supplied so complies.


    11.1 In the event that:

    a) there is any default or breach of any of the obligations or the Customer under these Conditions, including without limitation any failure to make any payments due under any contract to which these Conditions apply;

    b) the Customer shall make or offer to make any arrangement or composition with creditors or commit any act of bankruptcy or if any petition or receiving order is presented or made against the Customer or if any order, resolution or petition to wind up the Customer shall be passed or presented or a receiver, manager or administrative receiver of all or any assets of the Customer shall be appointed, or if the Customer becomes insolvent or undergoes any similar or analogous process in any jurisdiction;

    c) the ability of the Customer to carry out its obligations under these Conditions is prevented or hindered or substantially interfered with for any reason (whether or not within the control of the customer);

    d) there is a material change in the control or ownership of the Customer.

    11.2 then, (without prejudice to any other remedies the Company might have) outstanding unpaid invoices rendered by the Company in respect of the Goods shall become immediately payable by Customer and (except where the Company exercises its rights under Conditions 10.2.(a), 10.2.(b) or 10.2.(c) invoices in respect of the goods ordered prior to termination but for which an invoice has not been submitted shall be payable immediately upon submission of the invoice, and the company shall be entitled to:-

    a) refuse to make delivery or any further consignment of the Goods or any part thereof agreed to be supplied, including cancelling any outstanding delivery or stopping in transit the Goods or any part thereof; and/or

    b) cancel or suspend any contract to which these Conditions apply (either in whole or part) by notice in writing to the Customer; and/or

    c) sell or otherwise dispose of the Goods or any part thereof which are the subject of any order by the Customer and apply the proceeds of the sale to the overdue payment.

    d) In the event any contract to which these Conditions apply is terminated by the Company under Condition 10.1 or cancelled by the Customer (other than as a result of the Company’s breach of negligence), the Customer shall indemnify the Company against all losses arising out of such cancellation or termination. Such losses shall be deemed to include loss of profits, the cost of work in progress, labour costs and the cost of any materials or components purchased by the Company for use in manufacturing the Goods for the Customer which were not so used and which the Company will be unable to use in future in the production or manufacture of any other Goods.

    11.3 Termination of any contract to which these Conditions apply shall be without prejudice to any rights accrued in favour of either party prior to the date of such termination.


    12.1 The Customer may not assign or transfer or purport to assign or transfer any contract to which these Conditions apply or the benefit thereof to any person.


    13.1 If the Company is prevented from fulfilling any order or contract within a reasonable time by force majeure, it will notify the Customer of the delay. The Company shall be under no liability to the Customer and shall be entitled to extend the time or times for delivery or otherwise performing such contract for so long as such cause of prevention or delay shall continue.

    13.2 In the event of force majeure continues for a period of more than 12 weeks, both the Customer and the company shall have the right on giving notice to the other to terminate any contract to which these Conditions apply.

    13.3 For the purpose of these Conditions “force majeure” shall be deemed to be any cause affecting the performance of these Conditions arising from or attributable to acts, events, omissions or accidents beyond the reasonable control of the Company.


    14.1 Except in so far as the context otherwise requires, each provision herein shall be construed as independent of every other provision, and if any provision, hereof is or becomes partially or totally invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected.


    15.1 These Conditions constitute the whole agreement and understanding between the parties and supersede all prior discussions and agreements (whether oral or written) between the parties and/or their agents or advisers.

    16 WAIVER

    16.1 A failure by either party to exercise or enforce any right conferred upon it by these Conditions shall not be deemed to be a waiver of such right or operate to bar the exercise or enforcement thereof at any subsequent time or times.

    17 NOTICES

    17.1 Any notice to be given under these Conditions shall be given by delivering the same personally or by sending the same by registered post or by facsimile transmission to the address of the other party set out in the order referred to on page 1 of these Conditions or to such other address as may be notified by that other for this purpose to the party seeking to give such notice.

    17.2 Any notice given pursuant to Condition 16.1 shall be deemed when sent by registered post (and in the absence of evidence of earlier receipt) to be delivered 3 days after dispatch and shall be deemed when sent by facsimile transmission to be delivered on the day of transmission provided that the party giving the notice proves that the registered envelope containing the notice was correctly addressed or proves the date, time and correct number of the facsimile transmission.


    18.1 The Customer shall at all times use its best endeavours to keep any confidential information relating to the Goods or to the business of the Company confidential, whether such information is disclosed to it by the Company or whether it comes to the knowledge of the Customer by other means and whether or not it is expressly stated to be confidential or marked as such, and not to disclose it to any other person and shall not use any such confidential information for any purpose other than the performance of its obligations under these Conditions provided that this restriction shall not extend to any confidential information which :-

    18.2 the Customer is required to disclose to any governmental or other authority or regulatory body:

    18.3 is at the date of contract to which these Conditions apply, or becomes thereafter, public knowledge through no fault of the Customer; or

    18.4 can be shown by the Customer, to the reasonable satisfaction of the Company, to have been known to the Customer prior to its being disclosed to the Customer by the Company.


    19.1 Nothing in these Conditions shall be taken to constitute a partnership or the relationship of employer and employee between the parties hereto.

    19.2 Failure by Seller to exercise or enforce any rights here under shall not be deemed to be a waiver of such rights nor operate so as to bar the exercise of that breach at any time or times thereafter and shall not be deemed to be a waiver of any subsequent breach of that or any other provision.

    19.3 Except in relation to any member of Sellers group (which for the purposes of this condition 18.3 shall mean in relation to Seller, Seller and every other company which from time to time is a subsidiary or holding company of Seller or a subsidiary of any such holding company and “subsidiary” and “holding company” have the meaning given to them by Section 736 and 736A of the Companies Act 1985) who shall be entitled to enforce the benefit of the Contract, a person who is not a party to the Contract (including any employee, officer, agent, representative or subcontractor of either party) shall have no right, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise, to enforce any provisions of the Contract.

    19.4 Where a person who is not a party to the Contract (including any employee, officer, agent, representative or subcontractor of either party) has a right to enforce any provisions of the Contract under Section 1 of the Contracts (Rights of Third Parties) Act 1999, the parties to the Contract may vary or terminate the Contract by agreement between them without requiring the consent of that person and need not, comply with Section 2(1) of the Contracts (Rights of Third Parties) Act 1999.

    19.5 If any sums are due to Buyer from Seller, Seller shall be entitled to exercise the right to set-off such sums against any payments due to seller from Buyer under or in relation to this Contract or any other contract. Buyer shall not be entitled to apply any amount due to it by Seller under the Contract in or towards payment of any sum owing by Buyer to Seller in relation to any matter whatsoever.

    19.6 The contract sets out the entire agreement and understanding between Buyer and Seller in connection with the sale of the goods and shall supersede and replace all documentation previously issued by the Seller purporting to set out its terms and conditions for the sale of the goods.

    20 LAW

    20.1 Any contract to which these Conditions apply (and these Conditions) shall be governed by and construed in accordance with the laws of England and the Company and the Customer submit to the exclusive jurisdiction of the Courts of England.

    How to arrange your delivery: Duo UK Manchester

    Duo UK has two storage locations Duo Manchester and Walkers Warehouse Leeds.

    To ensure your delivery is managed quickly and safely please read the following site specific instructions:

    Delivery Address:

    Duo UK
    James Street
    M40 8PU

    All suppliers delivering to Duo UK Manchester must obtain a delivery booking slot 24 hours prior to the proposed delivery date.

    To arrange your delivery please email logistics@duo-uk.co.uk 24 hours prior to your booking request with the following information to ensure your delivery is accepted:

    • The Duo Purchase Order number
    • The number of pallets you will be delivering
    • The time and date you will be arriving on site:

    Please note, we can only accept bookings Monday to Friday – 8am to 4pm. Bookings for a Monday must be confirmed by 12pm the previous Friday

    Pallet Specification:

    • Deliveries must be made on standard UK pallets (1200 x 1000mm) unless previously agreed with the Duo Purchasing team.
    • Pallets must be stacked no more than 1.5 metres high, with the exception of polymer. Any pallets where goods are overhanging will be rejected.
    • There must be only one type of item packed on a pallet.
    • All pallets must be marked with their corresponding weights and must reference the Duo part number as specified on purchase orders.

    Delivery Note Specification:

    All delivery notes must contain the following information;

    • The purchase order for which the product relates to
    • The Duo Part number as stated on the Duo purchase order
    • The total quantity of product being delivered.
    • The total number of cases/cartons/rolls being delivered.
    • And the quantity per case/carton/roll.

    Please be aware Duo do not accept part boxes or rolls.

    On site protocol: Duo Manchester

    When arriving on site the driver must report immediately to the goods inward reception located on James Street.

    • Please ensure the driver arrives with the delivery paperwork which must feature the Duo Purchase Order number.
    • In busy periods, a member of the Duo logistics team will advise the driver of any potential delays upon arrival.
    • If the driver arrives early, we will aim to unload as soon as possible otherwise they will wait until the allocated time.
    • If the driver arrives late, they will go to the end of the queue and be unloaded as soon as possible.


    Site Visitor and Contractor Guide

    Duo UK Manchester, Vickers Street, M40 8PU

    We are very proud of the high safety and environmental standards on our site.  Before your visit to our site we ask that you take the time to read this information carefully as it contains information which will involve you in helping us to maintain this excellent record during your visit. This booklet also ensures that you are aware of what to do in the unlikely event of an emergency. There is site plan available in reception when you register on site.

    Health & Safety

    In order to ensure your Health and Safety whilst on site and to assist us in meeting our legal responsibilities, please read the information below and ensure you comply at all times during your visit.

    Ensure that you sign the Visitors Book in reception and inform the relevant staff that you are on site.  This is for fire evacuation procedures.  You must also sign out when you leave the premises.

    If you are a contractor on site for more than 2 days, you will be required to use the Company’s fingerprint recognition system to maintain a log of when you are on and off site – this is also used for fire evacuation procedures, and it is important that you adhere to the clocking in and out procedures, which will be explained to you by your site host.

    Whilst on site, you may be required to wear PPE in some areas. This may include:

    • Steel toe capped shoes/boots
    • Hi-vis jacket
    • Ear protection
    • Protective gloves
    • Hard hat

    You will be advised by your site host about any PPE you will be required to wear and we would ask that you also follow signage where instructed.

    Parking of vehicles within the site is controlled. If it is necessary for you to bring your vehicle onto site, please ensure that you park in the area designated by your site host.  Please observe all site speed limits and seek assistance when reversing into tight confines.  Please be aware that fork lift trucks operate on the premises including the car park.  Be aware that all personnel or vehicles entering or leaving the site may be subject to inspection or search by the management.

    In the interests of Health and Safety, the company operates a Substance Abuse Policy. Any visitor, contractor or customer suspected of being under the influence of drugs and/or alcohol may be refused entry to, or asked to leave the site.

    Whilst on site do not enter into any restricted areas or touch any machinery, chemicals or equipment unless specifically authorised to do so by your site host.

    For your own safety please comply with all safety information and any safety signs or warnings displayed. You should also adhere to any instructions given or issued by company staff.


    Remember you must provide your site host with a copy of your Public Liability Insurance certificate and any other licences required to carry out the work you are contracted to do, such as FLT or scissor lift licence.

    Fire Safety

    Please be aware that the fire alarm system is tested at 3.00pm on Fridays

    Should you discover a fire:

    • Raise the alarm by shouting “FIRE” and activating the nearest fire alarm, if it is safe to do so.
    • Do not attempt to extinguish the fire unless you are confident that it is safe to do so and this will not put you at risk.
    • Promptly evacuate the area you are working in.
    • Report your actions to your site host, or the nearest employee, immediately stating the location of the fire.
    • Go to the fire assembly point and register your presence.
    • All site fire assembly points are clearly marked on the reverse of this document.
    • If you find yourself alone, evacuate the area and make your way to the closest fire assembly point using the safest possible route.


    You must inform your site host immediately if you:

    • Are carrying any chemicals or hazardous waste.
    • Identify any fuel/chemical leakage or spill whilst on site.

    Do not pour any liquids down drains.  Dispose of all waste in the relevant company waste management containers.

    Accident or Emergency

    In the event of any injury/accident or in the event of feeling unwell please inform your site host or any member of staff and, if required, they will arrange Medical Assistance or First Aid.

    Dangerous Occurrence

    If you witness any near misses, accidents or dangerous occurrences, please inform a member of staff immediately.

    General Security

    All visitors are responsible for the security of their own belongings whilst on site. The use of mobile phones is not permitted anywhere on site without the express permission of management.

    Smoking is not permitted anywhere on site.

    Special authority is required for any photography, either still or video, of site personnel, property or equipment. (Please consult your company host).

    We thank you for taking the time to read and understand this information.

    We hope your visit to our site is always safe and productive.

    How to arrange your delivery: Leeds Warehouse

    Duo UK has two storage locations Duo Manchester and Walkers Warehouse Leeds.

    To ensure your delivery is managed quickly and safely please read the following site specific instructions:

    Delivery to Leeds Warehouse

    Delivery Address:

    Duo Warehouse Leeds
    Walkers Storage
    Unit 20 Norquest Industrial Estate
    Birstall, WF17 9LT

    All deliveries to Walkers Warehouse Leeds must obtain a delivery booking slot 24 hours prior to the proposed delivery date.

    To arrange your delivery to the Leeds Warehouse please download and complete the booking form available here

    24hours prior to your booking request please email the completed booking form and booking request to storage@duo-uk.co.uk

    Pallet Specification:

    • Deliveries must be made on standard UK pallets (1200 x 1000mm) unless previously agreed with the Duo Purchasing team.
    • Pallets must be stacked no more than 1.5 metres high, with the exception of polymer. Any pallets where goods are overhanging will be rejected.
    • There must be only one type of item packed on a pallet.
    • All pallets must be marked with their corresponding weights and must reference the Duo part number as specified on purchase orders.

    Delivery Note Specification:

    All delivery notes must contain the following information;

    • The purchase order for which the product relates to
    • The Duo Part number as stated on the Duo purchase order
    • The total quantity of product being delivered.
    • The total number of cases/cartons/rolls being delivered.
    • And the quantity per case/carton/roll.

    Please be aware Duo do not accept part boxes or rolls.


    Website Usage

    If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Duo Plastics relationship with you in relation to this website.

    The term ‘Duo’ or ‘Duo Plastics’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Vickers Street, Manchester, M40 8PU. Our company registration number is 2260922 and place of registration is Vickers Street, Manchester, M40 8PU. The term ‘you’ refers to the user or viewer of our website.

    The use of this website is subject to the following terms of use:

    • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
    • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
    • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
    • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
    • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
    • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
    • You may not create a link to this website from another website or document without Duo Plastics’s prior written consent.
    • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

    Cookie Policy

    1.1 Automatic collection of personal information

    In some instances, DUO PLASTICS LTD and its service providers uses cookies, web beacons and other technologies to automatically collect certain types of information when you visit us online, as well as through emails that we may exchange. The collection of this information allows us to customize your online experience, improve the performance, usability and effectiveness of DUO PLASTICS LTD online presence, and to measure the effectiveness of our marketing activities.

    1.1.1 IP addresses

    An IP address is a number assigned to your computer whenever you access the internet. It allows computers and servers to recognise and communicate with one another. IP addresses from which visitors appear to originate may be recorded for IT security and system diagnostic purposes. This information may also be used in aggregate form to conduct web site trend and performance analysis.

    1.1.2 Cookies

    Cookies may be placed on your computer or internet-enabled device whenever you visit us online. This allows the site to remember your computer or device and serves a number of purposes.

    On some of our web sites, a notification banner will appear requiring your consent to collect cookies. If you do not provide consent, your computer or internet-enabled device will not be tracked for marketing-related activities. A secondary type of cookie referred to as “user-input” cookies may still be required for necessary functionality. Such cookies will not be blocked through the use of this notification banner. Your selection will be saved in a cookie and is valid for a period of 90 days. If you wish to revoke your selection, you may do so by clearing your browser’s cookies.

    Although most browsers automatically accept cookies, you can choose whether or not to accept cookies via your browser’s settings (often found in your browser’s Tools or Preferences menu). You may also delete cookies from your device at any time. However, please be aware that if you do not accept cookies, you may not be able to fully experience some of our web sites’ features.

    Further information about managing cookies can be found in your browser’s help file or through sites such as www.allaboutcookies.org.

    Below is a list of the types of cookies used on our web sites:



    Type & Expiry

    Performance (i.e. User’s Browser)

    Our web sites are built using common internet platforms. These have built-in cookies which help compatibility issues (e.g., to identify your browser type) and improve performance (e.g., quicker loading of content).


    Deleted upon closing the browser

    Security (e.g. Asp .NET) Cookies

    If you register for access to a restricted area, our cookies ensure that your device is logged for the duration of your visit. You will need your username and password to access the restricted areas.


    Deleted upon closing the browser

    Site Preferences

    Our cookies may also remember your site preferences (e.g. language) or seek to enhance your experience (e.g. by personalising a greeting or content). This will apply to areas where you have registered specifically for access or create an account.


    Deleted upon closing the browser


    We use several third party analytics tools to help us understand how site visitors use our web site. This allows us to improve the quality and content on duo-uk.co.uk for our visitors. The aggregated statistical data cover items such as total visits or page views, and referrers to our web sites. For further details on our use of Google Analytics, see below


    Deleted automatically after 2 years if you no longer visit duo-uk.co.uk

    Site visitor feedback

    We use a third party survey tool to invite a percentage of visitors to provide their feedback. Cookies are used to prevent visitors from being invited multiple times.

    The first cookie (1) is set if the visitor is not invited to participate in the survey, and is used to ensure visitors are not invited after their first page view.

    The second cookie (2) is set if the visitor is invited to participate in the survey, and is used to ensure the visitor is not invited again to participate for a period of 90 days.

    1 Session

    Deleted upon closing the browser

    2 Persistent

    Deleted automatically after 90 days or presenting survey invite.

    Social sharing

    We use third party social media widgets or buttons to provide you with additional functionality to share content from our web pages to social media websites and email. Use of these widgets or buttons may place a cookie on your device to make their service easier to use, ensure your interaction is displayed on our webpages (e.g. the social share count cache is updated) and log information about your activities across the Internet and on our web sites. We encourage you to review each provider’s privacy information before using any such service. For further details on our use of social media widgets and applications, see below.

    Persistent, but will be deleted automatically after two years if you no longer visit duo-uk.co.uk

    Other third party tools and widgets may be used on our individual web pages to provide additional functionality. Use of these tools or widgets may place a cookie on your device to make their service easier to use, and ensure your interaction is displayed on our webpages properly.

    Cookies by themselves do not tell us your email address or otherwise identify you personally. In our analytical reports, we may obtain other identifiers including IP addresses, but this is for the purpose of identifying the number of unique visitors to our web sites and geographic origin of visitor trends, and not to identify individual visitors.


    1.1.3 Google Analytics

    DUO PLASTICS LTD uses Google Analytics. More information about how Google Analytics is used by DUO PLASTICS LTD can be found here: http://www.google.com/analytics/learn/privacy.html

    To provide website visitors with more choice on how their data is collected by Google Analytics, Google have developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the website visit should not be sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not prevent information from being sent to the website itself or to other web analytics services.

    1.1.4 Web beacons

    A web beacon is a small image file on a web page that can be used to collect certain information from your computer, such as an IP address, the time the content was viewed, a browser type, and the existence of cookies previously set by the same server. DUO PLASTICS LTD only uses web beacons in accordance with applicable laws.

    DUO PLASTICS LTD or its service providers may use web beacons to track the effectiveness of third party web sites that provide us with recruiting or marketing services or to gather aggregate visitor statistics and manage cookies.

    You have the option to render some web beacons unusable by rejecting their associated cookies. The web beacon may still record an anonymous visit from your IP address but cookie information will not be recorded.

    In some of our newsletters and other communications, we may monitor recipient actions such as email open rates through embedded links within the messages. We collect this information to gauge user interest and to enhance future user experiences.

    1.1.5 Location-based tools

    DUO PLASTICS LTD may collect and use the geographical location of your computer or mobile device. This location data is collected for the purpose of providing you with information regarding services which we believe may be of interest to you based on your geographic location, and to improve our location-based products and services.

    1.2 Social media widgets and applications

    DUO PLASTICS LTD web sites may include functionality to enable sharing via third party social media applications, such as the Twitter widget. These social media applications may collect and use information regarding your use of DUO PLASTICS LTD web sites (see details on ‘Social Sharing’ cookies above). Any personal information that you provide via such social media applications may be collected and used by other members of that social media application and such interactions are governed by the privacy policies of the companies that provide the application. We do not have control over, or responsibility for, those companies or their use of your information.

    In addition, DUO PLASTICS LTD web sites may host blogs, forums and other applications or services (collectively “social media features”). The purpose of social media features is to facilitate the sharing of knowledge and content. Any personal information that you provide on any DUO PLASTICS LTD social media feature may be shared with other users of that social media feature (unless otherwise stated at the point of collection), over whom we may have limited or no control.

    Last updated on 24th May 2018

    Slavery and Human Trafficking Statement

    What this policy covers 

    This policy applies to employees, workers and contractors. 

    Slavery and Human Trafficking remains a hidden blight on our global society. We all have a responsibility to be alert to the risks, however small, in our business and in the wider supply chain. 

    Our Commitment 

    The Company is committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business. 

    We are committed to acting ethically and with integrity in all our business relationships and taking reasonable steps to ensure slavery and human trafficking are not taking place in any business or organisation that has any sort of a business relationship with our Company. 

    Due diligence processes for slavery and human trafficking 

    The Company has zero tolerance to slavery and human trafficking.  We expect all those in our supply chain and contractors to comply with our values. 

    As part of our initiative to identify and mitigate risk the Company has in place systems to encourage the reporting of concerns and the protection of whistleblowers.  

    Our supply chain providers are with entities based in the UK and throughout the world and we expect these entities to have suitable anti-slavery and human trafficking policies and processes. 


    The management team are responsible for compliance within their respective departments and in their supplier relationships and have been trained accordingly. 

    There is a Company induction where our policies, procedures and expectations are outlined. 

    Our effectiveness in combating slavery and human trafficking 

    The Company uses the following key performance indicators to measure how effective we have been to ensure that slavery and human trafficking is not taking place in any part of our business or supply chains: 

    • Use of labour monitoring, right to work documentation and payroll audits  
    • We maintain a level of communication and personal contact with the next link in the supply chain to ensure their understanding of, and compliance with, our expectations. 
    • We regularly review supply chain policies, codes of conduct and our working practices to show commitment. 

    This statement is made in accordance with section 54(1) of the Modern Slavery Act 2015 and constitutes the Company’s slavery and human trafficking statement. 

    Reporting suspicions of slavery 

    You can report any suspicions of slavery either through the Company’s Public Interest Disclosure (Whistleblowing) policy or externally to the Modern Slavery Helpline. Details are set out below:  


    08000 121 700